Frequently Asked Questions

Frequently Asked Questions 2017-08-29T14:45:35+00:00

Here are the answers to a few of our commonly asked questions.  If you have any other questions that are not covered here, please feel free to contact our friendly team who will be more than happy to help you

How do I get to Mona Vale Dental? 2017-07-01T13:01:02+00:00

If you are driving to our practice we have car parking directly outside our building, which can be accessed via Bungan Lane (see map on our Contact Us page).

We are located on the first floor, above Bakers Delight, at 8-10 Waratah Street, Mona Vale.

​If you are taking public transport, there are several bus stops on both sides of Pittwater Road. It is a short walk from Pittwater Road to our practice.

What should I expect after booking my first appointment? 2017-07-01T13:01:13+00:00

After booking an appointment with us, we will send you a welcome pack in the post or via email. This will contain a health history form for you to fill out and hand to us when you arrive. We will also give you information about our practice and instructions on how to get here.

How do I transfer my old dental records? 2017-07-01T13:01:26+00:00

To save you time, we can request all your old dental records be forwarded to us on your behalf.

​We will give you one of our ‘Release of Records’ forms and we can contact your previous dental practice and request your records. (The form will be included in the welcome pack you will receive prior to your first visit to the practice.)

What happens at the first dental visit? 2017-07-01T13:01:31+00:00

At your first visit to Mona Vale Dental you will be greeted by one of our team who will welcome you and take your completed health history form. Don’t worry if you haven’t had a chance to fill it in, as we can take your details during this time as well.

​During your first appointment we will thoroughly assess you by clinical examination and using a combination of digital dental x-rays and photography to record our findings.

We also do an oral cancer check. According to WHO statistics it is the 11th most common cancer worldwide and has the same incidence worldwide as thyroid cancer and melanoma, it makes sense that as we are the people looking in your mouth every 6 months, we keep a close eye on this.

No treatment will be carried out at this appointment, unless previously arranged, such as in the case of emergency appointments. A significant amount of time will be dedicated to understanding your dental concerns and to discuss the results of our findings. Should any treatment be required we will present you with all your options for you to consider. We will support you with whatever treatment option you choose.

How often should I have my teeth cleaned? 2017-07-01T13:01:42+00:00

Typically, adults should have their teeth actively maintained by a hygienist every 6 months. Even the most motivated tooth brusher can’t get to all the nooks and crannies in the mouth, where tartar can easily build up and cause dental disease.

Patients who have established gum and jawbone disease, or patients with orthodontic braces, need more regular teeth cleaning. These patients are usually seen every 3-4 months.

Why do I see a dentist and dental hygienist separately? 2017-07-01T13:01:49+00:00

Many patients are still new to the concept of a dental hygienist despite them being around for many decades! Dental Hygienists are university qualified dental professionals whose main role is to scale and clean your teeth above and below the gums, provide oral hygiene education, diet assessment and preventative treatments to ensure your teeth don’t develop cavities.

Our Dental Hygienists are supremely skilled and efficient at cleaning your teeth. Our practice philosophy is to have your dental hygienist look after your teeth cleaning and gum health, whilst your dentist can look after the more comprehensive dental procedures. Being looked after by two dental professionals at your maintenance visits ensures you receive optimum dental care.

When should my child first come to visit the dentist? 2017-07-01T13:01:58+00:00

Generally speaking, children should start seeing the dentist from the age of two onwards. It is important that they are assessed for their early ‘dental milestones’ and to help parents make sure they are on the right track in terms of home oral care, diet and dental development.

​The baby teeth are incredibly important as their health sets the tone for your child’s future, adult smile. Which is why we encourage early and regular care.

Sometimes very young children won’t have an actual examination on their first visit, but they will get a chance to sit and play in the dental chair. It is a great way to familiarise them to a new environment and to introduce them to the dentist as a fun and non-scary person.

It is well recognised that children who are used to coming to the dentist from a young age seldom develop dental phobias and enjoy better dental health throughout life.

Can I claim on my dental insurance same-day? 2017-07-01T13:02:03+00:00

Our practice is HICAPS ready so if you are in a dental health fund, we can swipe your card and claim your rebate straight away. This saves a trip to the health fund office and means you only pay any gap fees on the day.

Which dental health fund should I join? 2017-07-01T13:02:12+00:00

Mona Vale Dental is not affiliated with any health fund provider and does not recommend any insurance company over another. However, we can give suggestions on what to look out for.

​Find a dental health fund that provides the dental cover you actually need. Many are now prepared to waive or reduce your waiting period, so you can start claiming your dental rebates as soon as you join.

Can I get financial assistance for comprehensive treatment plans? 2017-07-01T13:02:14+00:00

Quality dental work can be expensive. It is possible for treatment plans nowadays to range from a few hundred dollars to tens of thousands of dollars, and health funds will often cap how much they will give you back per year.

​For patients who need important dental treatment but also require a little financial assistance in the short term, our practice offers dental finance options through DentiCare, a third party finance company. We can prepare an online application on your behalf and once approved, the total cost of your treatment is immediately covered by DentiCare. You can then receive the important dental treatment you need without further delays, and conveniently service your repayments over your chosen time period.

If you have any other questions that are not covered here, please feel free to contact our friendly team who will be more than happy to help you.

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