Lisa Clothier
Practice Manager & DSD Concierge
Meet
Lisa
Lisa is the Practice Manager and Digital Smile Design (DSD) Concierge at Mona Vale Dental. She helps ensure every patient’s experience feels organised, welcoming, and well supported from the first enquiry through to the completion of treatment.
Working closely with the dentists, clinical team, and laboratories, Lisa coordinates care behind the scenes so patients feel clear about what to expect and confident in the next steps.
Lisa is known for her calm, warm, and reassuring approach. Her goal is to help patients feel looked after from their first interaction with the practice through to the completion of their treatment.
Quick Links:
Lisa’s role at Mona Vale Dental
Lisa plays an important role in both the day-to-day running of the practice and the patient experience.
She helps coordinate appointments, organise treatment journeys, support the front desk team, and ensure everything runs smoothly throughout the day.
Much of this work happens behind the scenes so that, when patients arrive, their visit feels calm, organised, and well-prepared.
What patients can expect
When patients contact or visit Mona Vale Dental, Lisa and the front desk team aim to create a warm, welcoming, and organised experience.
New patients are supported with anything they need before their appointment, including completing their health history form and answering any initial questions.
The team helps ensure patients understand what will happen during their visit and what the next steps may be, helping them feel comfortable and prepared.
Helping patients who feel nervous or unsure
Lisa understands that some people feel nervous about dental visits or are uncertain about starting treatment.
She encourages patients to begin with a consultation or examination so they can first understand their options. The dentists take time to listen to concerns, explain possible treatments, and answer questions clearly.
Patients are encouraged to take the information home and think about it before making decisions.
For treatment visits, Lisa may also suggest small things that help patients feel more comfortable, such as bringing headphones to listen to music or a podcast.
Supporting patients through their treatment journey
Lisa helps coordinate many parts of the patient journey.
This includes organising appointments, helping patients understand their treatment plan, and ensuring the timing between visits works well. She also coordinates lab work, helps prepare for upcoming appointments and can assist patients with information about payment plans when needed.
For patients undergoing more complex treatment, Lisa helps break the process down into clear steps. She explains what happens at each appointment, how long visits may take and how treatment can fit around work, family commitments or special events.
What being a DSD Concierge means
As DSD Concierge, Lisa helps guide patients through smile design and other more complex treatment journeys.
She coordinates communication between the dentist, the lab and the patient, ensuring that digital records, planning and appointments are organised at the right time.
Lisa also helps patients understand what each stage of treatment involves and who they can contact if questions arise along the way.
Behind-the-scenes support
Much of Lisa’s work happens behind the scenes before a patient even arrives.
Each morning, the team meets to review the day ahead, checking that treatments are properly prepared and that any lab work or specialised components needed for patients have arrived.
Many of these preparations begin weeks before an appointment. By organising everything in advance, Lisa helps create a smooth and seamless experience for patients.
Training and qualifications
Lisa completed formal training in travel and tourism before moving into dentistry nearly two decades ago.
Her training within dentistry includes:
- Certificate III in Dental Assisting
- Customer care training
- Courses with Prime Practice
- Digital Smile Design (DSD) training focused on patient care and treatment coordination
Outside the practice
Outside of work, Lisa enjoys bushwalking, camping, yoga and gardening.
Thinking about getting in touch?
Lisa understands that some people may feel unsure about booking an appointment.
Her advice is to start with the first visit. This appointment allows patients to learn about their options and ask questions to decide what feels right for them.
Book an appointment
Call the practice or book online to arrange your visit with the Mona Vale Dental team.
Request an Appointment
Ready to transform your smile? Schedule your consultation with Mona Vale Dental at their state-of-the-art practice in Mona Vale. Discover how their treatments can enhance your health and boost your confidence.
Meet The Rest of The Team
Dr Alistair Graham
Principal Dentist
Dr Alistair Graham is the principal dentist and owner of Mona Vale Dental. With more than 25 years of experience, he enjoys helping patients care for their teeth and improve their smiles in a way that feels comfortable, natural, and well planned.
Patients see Dr Graham for many reasons. Some come for a thorough check-up to make sure their teeth and gums are healthy. Others are looking for help with worn or chipped teeth, missing teeth, smile improvements, dental implants, or more complex dental concerns.
Dr Graham is known for his calm and thoughtful approach. He takes time to understand what is happening and to explain treatment options clearly so patients feel comfortable and confident in their care.
Dr Chase Gatland
Associate Dentist
Dr Chase Gatland is an associate dentist at Mona Vale Dental who enjoys helping patients look after their teeth and improve their smiles.
He provides a wide range of general dental care and has a particular interest in teeth straightening, including Invisalign clear aligners and braces, as well as cosmetic dentistry and smile improvement.
Patients often appreciate Dr Gatland’s gentle and down-to-earth style. He explains things clearly and simply, helping patients feel relaxed and know what to expect.
Some people see Dr Gatland because they want straighter teeth or a more even smile. Others come for check-ups, chipped or broken teeth, or to keep their teeth and gums healthy over time.
Kristin Barry
Dental Hygienist and Oral Health Therapist
Kristin Barry is an Oral Health Therapist at Mona Vale Dental with a strong focus on dental hygiene, gum health and prevention.
She helps patients maintain healthy teeth and gums through regular oral health visits, gum disease care and practical advice on improving home care. Kristin is known for helping nervous patients feel calm and comfortable during their visit and for explaining things clearly so patients understand what is happening and what to expect.
Kristin also works closely with the dentists to help patients understand possible next steps in their care, including orthodontics, whitening, crowns and dental implants.
Ariel Chee
Oral Health Therapist
Ariel Chee is an Oral Health Therapist at Mona Vale Dental who focuses on gum health, prevention, and helping patients maintain healthy smiles.
She sees both adults and children for oral health visits and enjoys helping patients understand how to care for their teeth and gums over the long term. Ariel is known for her calm, gentle approach, particularly with patients who are nervous about having their teeth cleaned.
Ariel works closely with the dentists to support patients’ oral health before and during treatment. This may include helping patients prepare for whitening, maintain healthy gums before procedures such as dental implants, and keeping teeth clean around braces or Invisalign.
As Seen On
- Dr Alistair Graham
- January 23, 2026
